Troubleshooting
Troubleshooting- is the process of finding and fixing problems within a system or with technology.
We can use troubleshooting to determine what may be causing an error within a system. Troubleshooting is similar to trial and error.
Follow these simple steps to help you troubleshoot:
Example: Lets say we are trying to use a chainsaw to cut down a tree. We go to use our chainsaw but the chain will not move. Let's troubleshoot the problem.
We can use troubleshooting to determine what may be causing an error within a system. Troubleshooting is similar to trial and error.
Follow these simple steps to help you troubleshoot:
- What is the problem or error within the system?
- What part or subsystem might be causing that problem?
- What do I need to do to fix the problem? Try to fix that problem.
- Did your solution to the problem work? Test it. If yes, you have fixed the problem. If not, try again.
Example: Lets say we are trying to use a chainsaw to cut down a tree. We go to use our chainsaw but the chain will not move. Let's troubleshoot the problem.
1. What is the problem? The chain will not move.
2. What part or subsystem may be causing this problem? The chain may be getting stuck. The engine may not be running correctly.
3. What do we need to do to fix the problem? We need to check and see if the chain is getting stuck or if the engine is not running properly. The engine seems to be running fine so we will check the chain. We check the chain and we see that it is rusty and worn out under the cover. We put a new chain onto the chainsaw.
4. Did our solution work? If not, what should we do next? After we replaced the chain, we tested the chainsaw. The chain now runs smoothly! We used troubleshooting to solve the problem.
2. What part or subsystem may be causing this problem? The chain may be getting stuck. The engine may not be running correctly.
3. What do we need to do to fix the problem? We need to check and see if the chain is getting stuck or if the engine is not running properly. The engine seems to be running fine so we will check the chain. We check the chain and we see that it is rusty and worn out under the cover. We put a new chain onto the chainsaw.
4. Did our solution work? If not, what should we do next? After we replaced the chain, we tested the chainsaw. The chain now runs smoothly! We used troubleshooting to solve the problem.